Senior Data Scientist
Led enterprise AI and MLOps programs spanning customer support,
national forecasting, and workflow automation at production
scale.
Key Achievements +
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Led development and launch of a customer-facing AI support
application on Sierra, integrating enterprise data and
agent orchestration to reduce case volume and improve
warranty resolution efficiency nationwide
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Built and scaled Python and Palantir Foundry MLOps
infrastructure with drift monitoring, automated alerting,
and retraining across 10+ production models
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Designed a GenAI support-agent MVP using LLMs on AWS
Agentcore, streamlining warranty and service workflows for
1M+ users with projected $200M+ savings
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Engineered backend tooling and APIs on AWS Lambda to power
chatbot workflows and automate core digital-platform
processes